Returns and Refunds
i) All orders must be fully paid for prior to despatch. All instruments carry a 2-Year warranty, probes carry a 1 year warranty, and therefore if faulty, due to workmanship will be repaired or replaced. Please notify us by e-mail of your wish to return the goods, explaining the problem. We will acknowledge your email with a reply. Please quote your tax invoice number if the item is deemed to be returnable due to a fault. Damaged or worn items will not be accepted, other than a warranty issue.
ii) Misuse or breakages will NOT be accepted for a warranty return. If an item is received in a non-working condition, you must inform us and should you wish to return the item to us for repair or replacement, it must be in the same condition you received it and in the original packaging. In cases where a customer wishes to return a non-faulty item, Provo Insturmentation Pty Ltd reseves the right to apply a 20% re-stocking fee.
iii) A decision to accept or refuse a non-warranty return is at the complete discretion of Provo Instrumentation Pty Ltd. Definition of faults are at the discretion of Provo Insturmentation Pty Ltd. Please note that a no refund will apply to returned items not bearing a tax invoice number issued by us. Return shipping cost will also be the responsibility of the customer. By placing your order for goods, this constities an agreement of these terms and conditions